Customer touchpoint map template

Quickly map out your customer journey with your product or service to identify key touchpoints and improve their overall experience.

customer touchpoint map template

What is a customer touchpoint map template?

Get a firsthand look at your customer experience by visually mapping out their journey with this customer touchpoint map template. This helps you see every interaction they have when buying a product or service, allowing you to analyze, refine, and enhance your sales process.

Who is this template for?

Customer touchpoint templates are widely used by sales teams, marketing teams, UI/UX designers, and customer success teams to enhance customer relationships and improve customer experience.

How to use this template

  1. Start by setting up the phases of your customer journey in the timeline. Add the spokesperson and the team responsible for each phase.
  2. Add the customer touchpoints for your brand, product, or service in the timeline for each phase.
  3. Analyze the interactions and find the shortfalls in meeting customer expectations.
  4. Iterate and improve on each touchpoint to provide the best support for your customers.